Privacy Policy

1. Introduction

Welcome to McKee Joinery, a trading name of TDM Home Services LTD. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website or contact us regarding our services.

TDM Home Services LTD is a company registered in Scotland (company number SC875593).

By using our website or contacting us, you acknowledge that your personal data will be processed in accordance with this policy.

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2. Data Controller

TDM Home Services LTD (trading as McKee Joinery) is the data controller responsible for your personal data.

We are responsible for ensuring that your data is processed lawfully, fairly and transparently.

If you have any questions regarding this policy or your data, please contact us using the details provided at the end of this document.

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3. Information We Collect

We may collect and process the following categories of personal data:

• Identity & contact data: name, address, email address, telephone number

• Enquiry data: information you provide when requesting quotes or contacting us

• Technical / usage data: IP address, browser type, device information, pages visited, time spent on site

• Marketing & communication data: your preferences for receiving communications from us

• Communication data: records of correspondence when you contact us

We do not collect any special category (sensitive) personal data.

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4. How We Collect Your Data

We collect personal data through:

• Website enquiry forms

• Direct contact (phone, email, messaging)

• Automated technologies such as cookies and analytics tools

Where data is collected via third-party platforms (e.g. embedded forms), this is done securely and in line with their respective privacy standards.

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5. Purpose of Processing & Legal Basis

We process your personal data only where we have a lawful basis to do so:

• To respond to enquiries and provide quotes
  Legal basis: legitimate interest

• To carry out agreed services
  Legal basis: performance of a contract

• To manage ongoing customer relationships
  Legal basis: legitimate interest

• To improve our website, services and user experience
  Legal basis: legitimate interest

• To send marketing communications (where applicable)
  Legal basis: consent or legitimate interest

• To comply with legal and regulatory obligations
  Legal basis: legal obligation

All processing is carried out in accordance with the UK GDPR and the Data Protection Act 2018.

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6. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary to operate our business, including:

• Website hosting and platform providers (e.g. Wix)

• Job and enquiry management systems (e.g. Tradify or similar platforms)

• IT and email service providers

• Professional advisers (e.g. accountants, insurers)

All third parties are required to respect the security of your data and process it in accordance with the law.

We do not sell or trade your personal data.

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7. International Transfers

Some of our service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

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8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Responding to enquiries and providing services

• Meeting legal, tax and accounting obligations

When data is no longer required, it is securely deleted or anonymised.

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9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

However, no system is completely secure and we cannot guarantee absolute security.

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10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Request transfer of your data (data portability)

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

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11. Children’s Data

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

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12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality

• Analyse website traffic and performance

• Improve user experience

You can control cookie preferences through your browser settings or via our website cookie banner.

Further details can be provided in a separate Cookie Policy if required.

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13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and recommend reviewing their policies separately.

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14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations.

The latest version will always be available on our website.

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15. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

TDM Home Services LTD
Trading as McKee Joinery
Email: info@mckeejoinery.com
Telephone: 01294 688903

Effective Date: 24/03/2026